Payments and Delivery

6. Payment Methods

To pay for the Products and shipping costs, the Customer can use one of the following methods:

6.1 Credit and Debit Cards (including Postcard)

6.1.1 Payment without additional fees. The cardholder must match the billing name.
6.1.2 The amount is automatically debited upon order confirmation.

6.2 Paypal

Payment via the email address and password of the www.paypal.com account.

6.3 Twint

Payment via the Twint app offered by the Customer’s bank.

6.4 Cash Payment

Only available for Click & Collect in Geneva. The exact amount must be presented in CHF.

6.5 Payment by Invoice

Only available for:

• For orders CHF 200.
• Deliverable in Switzerland
• For residents of Switzerland
• Invoice payable within 7 days. Credit check possible. IBAN or QR code provided in the package.

6.6 Bank Transfer

Payment within 7 days, mentioning the order number as payment reference. After this period, the order will be canceled. International transfer fees are the responsibility of the Customer; payment must be in CHF. The order will be shipped upon full receipt of payment.

6.7 Payment Data Protection

YOGANEST does not store any banking data. All information is processed via secure platforms (banks, PayPal).

6.8 Liability

YOGANEST cannot be held responsible in case of fraudulent use by third parties.

6.9 Confirmation

The order is considered effective only after full payment validation.

6.10 Retention of Title

Products remain the property of YOGANEST until full payment. The Seller’s responsibility ceases as soon as the order is handed over to the carrier.

7. Shipping Delivery of Products

7.1 Eco-Responsibility

No express delivery. No plastic. Packaging reused whenever possible.

7.2 Delivery Times

Delivery within a maximum of 30 days. In the case of specific productions with long lead times, the Customer will be informed.

7.3 Customs Duties

Applicable for deliveries outside Switzerland Liechtenstein. The Customer is responsible for any potential fees, taxes, and customs or import formalities. To find out more, it is the Customer’s responsibility to inquire with the competent authorities in their country.

7.4 Delivery Methods

• Free Click Collect – by appointment in Geneva (Quai du Cheval-Blanc 11, 1227 Les Acacias)
• Switzerland – delivery by La Poste, B mail / Economy
• France, Germany, Austria – PostPac International
• Other countries – upon quotation, contact customer service

7.5 Delivery to Customer’s Address

7.5.1 Rates in CHF (weight up to 30kg)

• Switzerland Liechtenstein
  • up to 400g: CHF 6.
  • 400g – 2kg: CHF 10.
  • 2kg – 10kg: CHF 13.
  • 10kg – 30kg: CHF 23.
• France, Germany, Austria
  • up to 1kg: CHF 22.
  • 1 – 2kg: CHF 33.
  • 2 – 5kg: CHF 49.
  • 5 – 10kg: CHF 55.
  • 10 – 15kg: CHF 64.

Free delivery in Switzerland Liechtenstein for purchases of CHF 150. or more (up to 10kg, excluding promotions sales).

7.5.2 Address Accuracy

Purchased Products will be delivered by the courier service designated by the Seller to the delivery address indicated by the Customer on the Order. The buyer must ensure that their contact details are correct and complete.

7.5.3 Package Verification upon Receipt

The Customer must thoroughly check, upon receipt of the goods at the indicated delivery address, that the package is complete. In case of any anomaly, the Customer must have it noted and accurately recorded by the courier service and must refuse the package. Otherwise, they will no longer be able to assert their rights in this regard.

7.5.4 Returns if not collected

If the Customer or the recipient of the ordered package is absent at the time of delivery, they will receive a delivery notice, and it is their sole responsibility to arrange for the collection of the package from the delivery provider within the allotted time, regardless of the country of destination. If the Customer is unable to collect their package, it will be returned to the Seller, who will then offer to reship the order to the Customer a second time at the cost of a new shipment, payable by the Customer. In this case, the Seller reserves the right to charge the Customer for any return shipping fees, particularly if the package was returned from a country other than Switzerland. If the Customer does not wish to have the order redelivered, they will be refunded the value of the Order, after deducting the initial shipping costs, incurred return fees, and a twenty (20) Swiss Francs fee retained by the Seller for return processing. No dispute regarding the delivery itself is possible if the package appears to have been delivered, with the IT system of the carrier or La Poste serving as proof.

7.5.5 Delays, Force Majeure

YOGANEST is a small operation and does not commit to immediate order processing. If delivery times are provided, they are for informational and indicative purposes only, as they depend notably on the availability of carriers and the order in which Orders are received. The same applies in cases of forced closure of the Seller’s company, force majeure, or circumstances beyond its control, such as strikes, frost, fire, storm, flood, epidemic, supply difficulties, without this list being exhaustive. Delivery delays cannot give rise to any penalty or compensation, nor justify the cancellation of the Order.

7.5.6 Split Shipments

The Seller reserves the right to split shipments, for example, in case of temporary unavailability of certain Products or in case of direct delivery of certain items by the original brands.

7.6 Collection (Click Collect)

• Email confirmation as soon as the order is ready
• Collection period: 20 business days, by appointment only
• Beyond this: order canceled refunded (less CHF 20. fee)