PAYMENT
To pay the price of the Products and the related shipping and delivery costs, the Customer may use one of the payment methods indicated in the Order Form on the https://www.yoga-nest.com/e-shop/ website. which are summarised below.
6.1 Credit and debit cards
6.1.1 For online orders on our Site, the Seller accepts payment by credit card or debit card without any additional charges which are added to the price of the Product and the shipping costs. Nevertheless, the Customer must be the holder of a valid credit or debit card at the time of placing the Order for the Products purchased online, and the Seller shall not be liable for any additional costs incurred by the Customer as a result of placing the Order. The person named on the credit or debit card must be the same as the person named in the billing details. If these conditions are not met, it will not be possible to process the Order.
6.1.2 At the time of the online Order, at the same time as the Confirmation of Receipt of the Order, the reference bank will deduct the amount relating to the Order from the funds available on the credit or debit card.
6.2 Paypal
If the Customer has a Paypal account, the Vendor gives the Customer the option of making payments directly using the e-mail address and password with which the Customer is registered on www.paypal.com.
6.3 Twint
If the Customer is a user of the Twint payment method, the Vendor gives the Customer the option of making payments using the Twint application provided by the Customer's bank.
6.4 Regardless of the method of payment chosen by the Customer, at no stage of the purchase procedure is the Seller able to become aware of information relating to the credit or debit card (for example, the credit card number or its expiry date) or to the bank or postal account linked to the Twint payment method, as this information is transmitted directly to the site of the legal entity managing the electronic payment (banking institution or Paypal) via a connection protected by a cryptographic protocol. This data will not be stored in any of the Seller's computer files.
6.5 Thus, under no circumstances can the Vendor be held responsible for the possible fraudulent and illicit use of credit or debit cards, a Paypal account or a Twint application by third parties. Furthermore, if the Customer decides to save his/her bank details on the system that he/she uses and/or on the Vendor's Site so that he/she no longer has to enter them for each order, he/she assumes full responsibility for doing so.
6.6 The Order validated by the Customer shall not be considered effective until full payment has been confirmed by the company managing the Site's payment solutions. If payment is refused, the Order shall be automatically cancelled.
6.7 The Products shall remain the property of the Seller until the Order has been paid for in full. This provision shall not affect the liability clause set out below in point 7 from the time the Order is transferred to the Customer, and the Seller shall not be liable for any loss or damage from the time the Order leaves its premises.
DELIVERY
7.1 The Seller encourages delivery that respects the planet with a minimum carbon impact. This is why it does not make Express deliveries, does not use plastic packaging and reuses packaging material that has already been used as far as possible.
7.2 The Seller undertakes to deliver the Products ordered to the Customer within a maximum of thirty (30) days from the conclusion of the contract. Please note that the delivery areas are limited, see sections 1.1 and 1.2.
7.3 Customs duties : any Order placed on the Site https://www.yoga-nest.com/e-shop/ and shipped outside Switzerland or the Principality of Liechtenstein may be subject to taxes or customs duties. These costs are borne by the Customer and are the Customer's responsibility, whether they relate to customs or to a forwarding agent. The Seller is not obliged to inform the Customer of the taxes or customs duties applicable in the country of delivery. To find out what these are, it is up to the Customer to contact the competent authorities in his or her country.
7.4 Products purchased via the Seller's Website may be delivered in various ways.
- Free CLICK & COLLECT - an appointment will be made with the Customer for collection of the order (Quartier des Acacias, Geneva). Wherever possible, the Seller will do its utmost to accommodate the Customer's preferred time slot. Exceptionally and at its discretion, the Seller may also offer the Customer the option of collecting the Order from another district or town.
- SWITZERLAND - delivery by Economy / B Mail (details under article 7.5)
- GERMANY, AUSTRIA and FRANCE (mainland France, Andorra & Monaco) - delivery by post with PostPac International (details under article 7.5)
- INTERNATIONAL - for deliveries to other countries, the Customer must contact the Seller's Customer Service before confirming an Order, so that the Seller can provide the Customer with a quote for specific delivery costs.. Import taxes and customs duties which may apply depending on the country of destination will not be included in the Seller's service (see article 7.3).
7.5 Delivery to the delivery address indicated by the Customer
7.5.1 Delivery costs are calculated automatically in the purchase summary as detailed below and appear in the total to be paid. They include the cost of postage, handling and packaging materials. The amounts below are indicated in CHF (Swiss Francs).
Switzerland & Principality of Liechtenstein - B Mail / Economy delivery
Envelope 5.-
Packs up to 2kg 10.-
2-10kg 12.-
10-20kg 23.-
20-30kg 35.-
Germany, Austria and France (mainland France, Andorra & Monaco) - international PostPac delivery
Up to 2kg 39.-
2-5kg 49.-
5-10kg 55.-
10-15kg 64.-
For orders of Products over one hundred and ninety-five francs (195.-), delivery in Switzerland and to the United States is free of charge. Principality of Liechtenstein is offered to Customers with a maximum shipment weight of 10kg. This offer is not valid on promotional products and/or during sales periods and does not apply to deliveries to other countries.
7.5.2 The Products purchased shall be delivered by the courier service designated by the Seller to the delivery address indicated by the Customer on the Order. The Customer must ensure that his/her details are correct and complete.
7.5.3 It is imperative that the Customer checks that the parcel is complete at the time of delivery, upon receipt of the goods at the delivery address indicated. In the event of any anomaly, the Customer must have it noted and recorded accurately by the courier service and the Customer must refuse the parcel. Failing this, the Customer will no longer be able to assert any rights in this respect.
7.5.4 If the Customer or the recipient of the parcel ordered is absent at the time of delivery, he/she will receive a calling card and will be entirely responsible for organising collection of the parcel from the delivery service provider within the time limit set, regardless of the country of destination. If the Customer is unable to collect the parcel, it will be returned to the Vendor, who will then offer to reship the order a second time at the cost of a new shipment to be borne by the Customer. In this case, the Vendor reserves the right to invoice the Customer for any costs incurred in returning the parcel, particularly if the parcel was returned from a country other than Switzerland. If the Customer does not wish to be re-delivered, he shall be reimbursed the value of the Order after deduction of the initial dispatch costs, the return costs incurred and a tax. twenty (20) Swiss Francs to be retained by the Seller for processing the return. No dispute relating to the delivery itself is possible if the parcel appears to have been delivered, the carrier's or Post Office's computer system acting as proof.
7.5.5 YOGANEST is a small company and does not undertake to process Orders immediately. If delivery times are given, they are given for information purposes only and are indicative, as they depend in particular on the availability of carriers and the order in which Orders are received. The same shall apply in the event of forced closure of the Seller's company, force majeure, or in the event of circumstances beyond the Seller's control, such as strikes, frost, fire, storms, floods, epidemics, supply difficulties, without this list being exhaustive. Delays in delivery shall not give rise to any penalty or compensation, nor shall they be grounds for cancelling the Order.
7.5.6 The Seller reserves the right to split shipments, for example in the event of temporary unavailability of certain Products or in the event of direct delivery of certain items by the original brands.
7.6 Collection by the Customer (Click & Collect)
7.6.1 The Customer shall receive an e-mail confirming the availability of the Order at the collection address (Click & Collect). From that point onwards, the Customer shall have twenty (20) working days in which to collect the Order, after having contacted the Vendor's Customer Service department to arrange a mutually convenient collection date and time.
7.6.2 If the Order is not collected by the end of this period, the Seller reserves the right to cancel the Order and refund the Customer the sum paid, subject to a processing fee of twenty (20) Swiss Francs. The refund will be made by the method of payment chosen when the Order was placed online.
RETURNS
8.1 In contrast to fast fashion, the Seller encourages fair and responsible consumption. We are happy for you to wear what you order and since every shipment has a carbon impact, even if it is small, we want to work with you to reduce it. If you are unsure about a colour or size, please contact our Customer Service department before placing your order. We will be happy to advise you.
8.2 If a return is necessary, the Customer must first contact Customer Services, stating the reason for the return. The Seller accepts returns within 14 days from the date of dispatch provided that the Products have not been used, worn, stained (beware of deodorant and make-up), altered or washed. They must be returned in their original packaging with original labelling. Returns may be made in Geneva, by appointment only, using the Click & Collect service (see point 7.6), or by post, which must include a tracking system, at the Customer's expense. The return address must be: YOGANEST - L. Chehab-Fabry, Quai du Cheval-Blanc 11, 1227 Les Acacias, Switzerland.
8.3 Cosmetic items and books cannot be returned or exchanged, nor can any items on sale or promotional offer. Returned products will be checked on receipt, and the Seller reserves the right to refuse reimbursement if they have been tampered with. If accepted, the refund will be made within a maximum of twenty (20) days from the date of receipt of the parcel. by crediting the amount to be reimbursed (price of the Products returned) to the Customer's bank account using the payment method used when the Order was placed. initial.
8.4 If the Customer opts for an exchange of the returned item, the Seller shall offer the Customer (once only) the cost of this second postal delivery, as a commercial gesture. If the Customer prefers to benefit from Click & Collect, he/she may not claim financial compensation for this commercial gesture.
EXTRACT FROM OUR GENERAL TERMS AND CONDITIONS OF SALE - Last update : 20.03.2024