PAIEMENT

Pour payer le prix des Produits et les frais d’envoi et de livraison y relatifs, le Client pourra utiliser l’un des modes de paiement indiqués dans le Formulaire de commande figurant sur le site https://www.yoga-nest.com/e-shop/ et qui sont récapitulés ci-dessous.

6.1 Credit and debit cards

6.1.1 Pour les commandes en ligne sur notre Site, le Vendeur accepte les paiements par carte de crédit ou par carte de débit sans frais supplémentaires qui s’ajoutent au prix du Produit et aux frais d’envoi. Il n’en demeure pas moins que le Client devra être titulaire d’une carte de crédit ou d’une carte de débit valable au moment de passer la Commande des Produits achetés en ligne et que la personne indiquée sur la carte de crédit ou de débit devra être la même que celle qui est désignée dans les données de facturation. Si ces conditions ne sont pas remplies, il ne sera pas possible de traiter la Commande.

6.1.2 At the time of the online Order, at the same time as the Confirmation of Receipt of the Order, the reference bank will deduct the amount relating to the Order from the funds available on the credit or debit card. 

6.2 Paypal

If the Customer has a Paypal account, the Vendor gives the Customer the option of making payments directly using the e-mail address and password with which the Customer is registered on www.paypal.com.

6.3 Twint

If the Customer is a user of the Twint payment method, the Vendor gives the Customer the option of making payments using the Twint application provided by the Customer's bank. 

6.4 Regardless of the method of payment chosen by the Customer, at no stage of the purchase procedure is the Seller able to become aware of information relating to the credit or debit card (for example, the credit card number or its expiry date) or to the bank or postal account linked to the Twint payment method, as this information is transmitted directly to the site of the legal entity managing the electronic payment (banking institution or Paypal) via a connection protected by a cryptographic protocol. This data will not be stored in any of the Seller's computer files. 

6.5 Thus, under no circumstances can the Vendor be held responsible for the possible fraudulent and illicit use of credit or debit cards, a Paypal account or a Twint application by third parties. Furthermore, if the Customer decides to save his/her bank details on the system that he/she uses and/or on the Vendor's Site so that he/she no longer has to enter them for each order, he/she assumes full responsibility for doing so. 

6.6 The Order validated by the Customer shall not be considered effective until full payment has been confirmed by the company managing the Site's payment solutions. If payment is refused, the Order shall be automatically cancelled. 

6.7 The Products shall remain the property of the Seller until the Order has been paid for in full. This provision shall not affect the liability clause set out below in point 7 from the time the Order is transferred to the Customer, and the Seller shall not be liable for any loss or damage from the time the Order leaves its premises.

LIVRAISON

7.1 The Seller encourages delivery that respects the planet with a minimum carbon impact. This is why it does not make Express deliveries, does not use plastic packaging and reuses packaging material that has already been used as far as possible. 

7.2 The Seller undertakes to deliver the Products ordered to the Customer within a maximum of thirty (30) days from the conclusion of the contract. Please note that the delivery areas are limited, see sections 1.1 and 1.2.

7.3 Droits de douane : toute Commande passée sur le Site https://www.yoga-nest.com/e-shop/ et expédiée hors de Suisse ou de la Principauté du Liechtenstein peut être soumise à des taxes ou droits de douane éventuels. Ces coûts sont à la charge de l’acheteur et relèvent de sa responsabilité, qu’ils soient liés aux douanes ou à un transitaire. Le Vendeur n’est pas tenu d’informer le Client des taxes ou droits de douane applicables au pays de livraison. Pour les connaitre, il appartient au Client de se renseigner auprès des autorités compétentes de son pays.

7.4 Products purchased via the Seller's Website may be delivered in various ways.

- Free CLICK & COLLECT - an appointment will be made with the Customer for collection of the order (Quartier des Acacias, Geneva). Wherever possible, the Seller will do its utmost to accommodate the Customer's preferred time slot. Exceptionally and at its discretion, the Seller may also offer the Customer the option of collecting the Order from another district or town.

- SWITZERLAND - delivery by Economy / B Mail (details under article 7.5)

- GERMANY, AUSTRIA and FRANCE (mainland France, Andorra & Monaco) - delivery by post with PostPac International (details under article 7.5)

– INTERNATIONAL – pour une livraison dans d’autres pays, le Client doit contacter le Service clients du Vendeur avant de valider un projet de Commande, afin que celui-ci puisse renseigner le Client en lui transmettant une quotation des frais de livraison spécifiques. Les taxes d’importation et frais de douanes qui pourraient s’appliquer selon le pays de destination ne seront pas inclus dans la prestation du Vendeur (voir article 7.3). 

7.5 Delivery to the delivery address indicated by the Customer

7.5.1 Delivery costs are calculated automatically in the purchase summary as detailed below and appear in the total to be paid. They include the cost of postage, handling and packaging materials. The amounts below are indicated in CHF (Swiss Francs).

Switzerland & Principality of Liechtenstein - B Mail / Economy delivery

Enveloppe 5.- 

Paquet jusqu’à 2kg 10.-

2-10kg 12.-

10-20kg 23.-

20-30kg 35.-

Germany, Austria and France (mainland France, Andorra & Monaco) - international PostPac delivery

Jusqu’à 2kg 39.- 

2-5kg 49.-

5-10kg 55.-

10-15kg 64.-

Dès cent nonante-cinq francs (195.-) de commande de Produits, la livraison en Suisse et vers la Principauté du Liechtenstein est offerte au Client pour un poids d’envoi maximum de 10kg. Cette offre n’est pas valable sur les produits en promotion et/ou pendant les périodes de soldes et elle ne s’applique pas aux livraisons dans d’autres pays.

7.5.2 The Products purchased shall be delivered by the courier service designated by the Seller to the delivery address indicated by the Customer on the Order. The Customer must ensure that his/her details are correct and complete.

7.5.3 It is imperative that the Customer checks that the parcel is complete at the time of delivery, upon receipt of the goods at the delivery address indicated. In the event of any anomaly, the Customer must have it noted and recorded accurately by the courier service and the Customer must refuse the parcel. Failing this, the Customer will no longer be able to assert any rights in this respect.

7.5.4 S’il est absent au moment de la livraison, le Client ou le destinataire du colis commandé reçoit un avis de passage et il lui revient l’entière responsabilité d’organiser la récupération du colis auprès du prestataire de livraison dans le délai imparti, ceci quel que soit le pays de destination. Dans le cas où le Client n’a pas été en mesure de récupérer son colis, celui-ci sera retourné chez le Vendeur, qui proposera alors au Client de lui réexpédier sa commande une seconde fois au tarif d’un nouvel envoi à la charge du Client. Dans ce cas, le Vendeur se réserve le droit de facturer au Client des frais éventuels de retour du colis notamment dans le cas où le colis lui a été retourné d’un pays autre que la Suisse. Si le Client ne souhaite pas être relivré, il sera remboursé de la valeur de la Commande après déduction toutefois des frais d’envoi initiaux, des frais de retour engendrés ainsi que d’une taxe de vingt (20) Francs suisses que le Vendeur retiendra à titre de traitement du retour. Aucune contestation relative à la livraison en elle-même n’est possible si le colis apparaît comme ayant été livré, le système informatique du transporteur ou de la Poste faisant foi. 

7.5.5 YOGANEST is a small company and does not undertake to process Orders immediately. If delivery times are given, they are given for information purposes only and are indicative, as they depend in particular on the availability of carriers and the order in which Orders are received. The same shall apply in the event of forced closure of the Seller's company, force majeure, or in the event of circumstances beyond the Seller's control, such as strikes, frost, fire, storms, floods, epidemics, supply difficulties, without this list being exhaustive. Delays in delivery shall not give rise to any penalty or compensation, nor shall they be grounds for cancelling the Order.

7.5.6 The Seller reserves the right to split shipments, for example in the event of temporary unavailability of certain Products or in the event of direct delivery of certain items by the original brands.

7.6 Collection by the Customer (Click & Collect)

7.6.1 The Customer shall receive an e-mail confirming the availability of the Order at the collection address (Click & Collect). From that point onwards, the Customer shall have twenty (20) working days in which to collect the Order, after having contacted the Vendor's Customer Service department to arrange a mutually convenient collection date and time. 

7.6.2 If the Order is not collected by the end of this period, the Seller reserves the right to cancel the Order and refund the Customer the sum paid, subject to a processing fee of twenty (20) Swiss Francs. The refund will be made by the method of payment chosen when the Order was placed online.

RETOURS

8.1 In contrast to fast fashion, the Seller encourages fair and responsible consumption. We are happy for you to wear what you order and since every shipment has a carbon impact, even if it is small, we want to work with you to reduce it. If you are unsure about a colour or size, please contact our Customer Service department before placing your order. We will be happy to advise you.

8.2 If a return is necessary, the Customer must first contact Customer Services, stating the reason for the return. The Seller accepts returns within 14 days from the date of dispatch provided that the Products have not been used, worn, stained (beware of deodorant and make-up), altered or washed. They must be returned in their original packaging with original labelling. Returns may be made in Geneva, by appointment only, using the Click & Collect service (see point 7.6), or by post, which must include a tracking system, at the Customer's expense. The return address must be: YOGANEST - L. Chehab-Fabry, Quai du Cheval-Blanc 11, 1227 Les Acacias, Switzerland.

8.3 Les articles cosmétiques et les livres ne sont ni repris ni échangés, de même que tous les articles soldés ou en offre promotionnelle. Les produits retournés seront vérifiés à réception, le Vendeur se réserve le droit de refuser leur remboursement s’ils sont altérés. S’il est accepté, le remboursement aura lieu dans un délai maximum de vingt (20) jours à compter de la date de réception du colis par un crédit du montant à rembourser (prix des Produits retournés) sur le compte bancaire du Client via le moyen de paiement utilisé lors de la Commande initiale.  

8.4 If the Customer opts for an exchange of the returned item, the Seller shall offer the Customer (once only) the cost of this second postal delivery, as a commercial gesture. If the Customer prefers to benefit from Click & Collect, he/she may not claim financial compensation for this commercial gesture. 

EXTRAIT DE NOS CONDITIONS GÉNÉRALES DE VENTE – Dernière mise à jour : 20.03.2024